Support — Super TT

Contact Us

The fastest way to reach our support team is by email. We aim to respond within 24 hours during business days.

Email

📅 Business hours: Saturday – Thursday, 9:00 AM – 9:00 PM (Iraq time, GMT+3)

What can we help with?

Booking issues — problems creating, modifying, or canceling a booking
Payment questions — billing, refunds, wallet balance
Service quality — feedback or complaints about a wash
Account help — login, phone number changes, profile updates
Bug reports — something not working as expected
Feature requests — ideas to improve the app

When you contact us, please include your registered phone number and a description of the issue. Screenshots help us help you faster.

Frequently Asked Questions

How do I book a car wash?

Open the app, choose your service type, pick a date and time, set your location, and confirm. Our team will arrive at the scheduled time.

What areas do you serve?

Super TT currently serves Basra, Iraq. We're expanding to Baghdad, Erbil, and other cities in 2026.

How can I cancel a booking?

Open the app, go to My Orders, find your booking, and tap Cancel. Cancellations made before the worker is dispatched are free.

What payment methods do you accept?

Cash on completion, in-app wallet, and card payment. Choose your preferred method during booking.

I didn't receive the SMS code to log in.

Make sure your phone has signal and the number is entered correctly with the Iraqi country code. If the code doesn't arrive in 60 seconds, tap "Resend." If it still fails, email us at support@supertitango.com with your phone number.

How do I delete my account?

Open the app, go to Profile → Settings → Delete Account. This permanently removes your personal data. For more details, see our account deletion page.

My booking shows as confirmed but no one arrived.

First check the booking status in the app — workers sometimes run late due to traffic. If the scheduled time has passed by 15+ minutes and the status hasn't updated, please contact support immediately at support@supertitango.com or via the in-app help.

Can I request a specific worker?

Worker assignment is currently automatic based on availability. We're working on a "request favorite worker" feature for a future update.

How do I rate my wash?

After your wash is marked complete, the app prompts you to rate the service. You can also rate later from My Orders → tap the booking → Rate this wash.

The app keeps crashing.

First, try closing and reopening the app. If it keeps crashing, please make sure you have the latest version installed. If the issue continues, contact support with your phone model and OS version so we can investigate.

Reporting Bugs

Found a problem? We want to know. Please email us with:

Your phone model (iPhone 14, Galaxy S22, etc.)
Operating system version
What you were doing when it happened
What you expected to happen
Screenshots or screen recording if possible

The more detail you give us, the faster we can fix it.