SuperTT Privacy Policy

Last updated: 20 May 2026
Operator: SuperTT (Iraq) — Contact: support@supertitango.com

This Privacy Policy explains how SuperTT ("we", "us", "the app") collects, uses, stores, and shares your information when you use the SuperTT mobile application. By installing or using SuperTT you agree to the practices described here. If you do not agree, please do not use the app.

1. Information We Collect

1.1 Information you provide

• Phone number — used to create your account and verify it via SMS one-time-password (OTP).
• Profile data — first name, last name, date of birth, gender, and optionally a profile photo.
• Booking details — the services you book (e.g. car wash), vehicle count, preferred times, location of service, and any notes you add.
• Communications — messages you send to support or feedback you submit (e.g. complaints, ratings, reviews).

1.2 Information collected automatically

• Location — approximate (network-based) and precise (GPS) location, used solely to: show nearby service providers, pin your service address on a map, and verify you are within a service area. Location is requested only when you use a location feature; you may deny or revoke the permission at any time in your device settings.
• Device and technical data — device model, operating system version, app version, language preference, crash logs, and a unique installation identifier (Firebase Installation ID / push notification token).
• Usage data — pages viewed, bookings created or cancelled, and similar diagnostic events, collected for reliability and abuse prevention.

1.3 Camera and photos

The app requests camera and photo-library access only when you choose to add a profile picture. Photos remain on your device until you explicitly upload one.

1.4 Payments

SuperTT currently uses an in-app wallet balance and cash-on-service billing. We do not collect or store credit/debit card numbers, CVV codes, or banking credentials inside the app. If payment methods change in the future, this Policy will be updated before such data is collected.

2. How We Use Your Information

• To create and operate your account, including SMS OTP login.
• To match you with service providers (e.g. car wash crews) and fulfil bookings you request.
• To send notifications about your bookings (status updates, reminders, cancellations, promotions you opted into).
• To prevent fraud and abuse (e.g. App Check, rate limiting, duplicate-account detection).
• To improve the app's reliability via crash and diagnostic reports.
• To comply with legal obligations where applicable.

3. Legal Basis

We process your information on the basis of (a) your consent (for optional permissions like location and notifications), (b) performance of the service you requested (a booking creates a contract between you and the provider), (c) our legitimate interests in operating a secure, reliable service, and (d) compliance with applicable law. You can withdraw consent at any time as described in Section 7.

4. How Your Information Is Shared

We share information only as needed to provide the service:

• Service providers you book. When you book a service, the relevant provider receives the booking details they need to deliver it: your first name, phone number, service location, and the booking specifics. Providers receive only what is necessary to fulfil your booking.
• Infrastructure providers. We use Google Firebase (Authentication, Cloud Firestore, Cloud Storage, Cloud Messaging, App Check) and Google Maps to operate the app. Data processed by these providers is governed by Google's privacy terms (see Section 9). We do not sell your data to third parties.
• Legal requirements. We may disclose information if required by law, court order, or to protect the rights, safety, or property of users or the public.

5. Data Retention

We retain your account and booking history for as long as your account is active. If you delete your account (Section 7), we delete or anonymise personal information within 30 days, except where law requires longer retention (e.g. financial records). Aggregated, non-identifying analytics may be retained indefinitely.

6. Security

We use industry-standard safeguards: HTTPS/TLS in transit, Firebase server-side encryption at rest, role-based access controls, Firebase App Check to deter automated abuse, and signed release builds. No system is perfectly secure; we encourage you to keep your phone and SIM secure, since SMS-based login depends on possession of your number.

7. Your Rights and Choices

• Access and correction. View or edit your profile information at any time inside the app.
• Permission control. Grant or revoke camera, photo-library, location, and notification permissions in your device's system settings.
• Account deletion. You may request deletion of your account and associated personal data by using the "Delete Account" option in the app, or by emailing support@supertitango.com from your registered phone number's associated channel. We respond within 30 days.
• Opt-out of promotional notifications. Turn off notifications in your device settings or in-app preferences. Transactional notifications (e.g. booking status) cannot be disabled while you have an active booking.

8. Children

SuperTT is intended for users aged 18 and older. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal data, contact us and we will delete it.

9. Third-Party Services

The app uses the following third-party services. Their privacy policies apply to data they process on our behalf:

• Google Firebase (Authentication, Firestore, Storage, Cloud Messaging, App Check) — firebase.google.com/support/privacy
• Google Maps Platform — policies.google.com/privacy

10. International Transfers

Firebase and Google Maps may process data on servers located outside Iraq, including in the United States and the European Union. By using the app you consent to such transfers, subject to the safeguards those providers maintain under their respective terms.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be announced inside the app and the "Last updated" date above will change. Continued use of the app after an update constitutes acceptance of the revised Policy.

12. Contact Us

Questions, complaints, or data requests:
Email: support@supertitango.com
App: SuperTT (Android, Iraq)